Customer Care

SHIPPING & HANDLING

Yes, it's true, we ship worldwide! Standard shipping on all orders are 8.99 USD.  

 

*Standard shipping includes a tracking service. All orders are shipped via Canada Post.

 

We do our best to ensure that all orders are processed within 5-7 business days. You will receive an e-mail confirmation once your order ships. Since we are based in Montreal, Canada, all customers located in the province of Quebec will pay a sales tax of 14.975%.

 

DELIVERY

 

To ensure that we bring the most unique pieces to you, many of our products ship directly from our partners who are located in countries like China and Thailand. In such a case, please be advised that the delivery time for these items can be around 2-3 weeks. All orders will come with a tracking number. 

 

RETURNS 

On the rare occasion that you are not satisfied with your order, your items may be returned for store credit within 21 days of purchase date. Please send us an e-mail at contact@odetteandophelia.com and include your name, invoice number and the name(s) of the item(s) you wish to return. We will send you an email with instructions proceeding a return.

 

Please note that all earrings and sale items are FINAL SALE and cannot be returned. Returned merchandise must be in original unworn condition. We recommend shipping items with a trackable carrier service, as we cannot be held accountable for packages lost in transit. We are also not responsible for any shipping costs incurred by a return.

 

 

CUSTOMER SERVICE  

All your questions and inquiries may be directed to: contact@odetteandophelia.com. We respond to all our emails as promptly as possible.